Maximize Customer Satisfaction and Retention
Hire Your next U.S. Based CSM in 3 Weeks
Why Our Clients Love Hiring CSMs
Boost Customer Satisfaction: CSMs ensure clients are satisfied and their needs are met, leading to higher retention rates.
Increase Customer Retention: By proactively engaging with customers, CSMs help retain them, reducing churn and boosting revenue.
Drive Growth Opportunities: CSMs identify opportunities for upselling or cross-selling based on customer needs and usage patterns, contributing to business growth.
Build Stronger Relationships: CSMs foster trust and loyalty through personalized interactions, enhancing the overall customer experience and brand perception.
Why Hire in the U.S.?
Excellent industry and CSM experience
Deeper understanding of the local market dynamics, competitive landscape, and customer needs
Experience with founders, small teams, & start-ups
Ability to grow into leadership and supervisory roles as your company grows
Ability to fully hand off the workload of CS and allow the team member to own their work
Proximity for Relationship Building: Being physically closer to the customer base allows for easier relationship building through face-to-face meetings and events, fostering stronger connections and loyalty.
It’s Easy to Get Started
We can place most CSMs in your company in less than 21 days
Get the ball started by contacting us
We’ll start selecting potential candidates after we understand your goals, and present them to you
If for any reason you’re not happy with your hire, we’ll backfill within 90 days
Flat-Fee per hire, starting at $5,500
What’s a CSM?
Onboarding: Guide clients through the initial setup and integration process to ensure a smooth start.
Relationship Building: Develop strong rapport with clients by understanding their goals, challenges, and preferences.
Proactive Support: Anticipate and address customer needs before they arise, providing proactive assistance and guidance.
Account Management: Manage the ongoing relationship with clients, including regular check-ins, reviews, and updates.
Success Planning: Collaborate with clients to create and execute strategies for achieving their desired outcomes and maximizing value from the product or service.
Not Sure Where to Start?
We’ve got you covered. We’ve created an CSM Hiring Guide!
Consider it your cheat sheet for how to interview, hire, onboard and manage your new Customer Success Manager!
“After unsuccessfully looking for our next team member, we engaged the RFR recruiting team. Within less than a week we had our first interview. The candidate was so good that we hired him straight away. I will definitely work with the RFR team again in the future.”
David Hehenberger
Founder of Flamingo
“We really enjoyed our collaboration with the Remote First Recruiting team. RFR does all the recruitment heavy lifting and takes that weight off our shoulders so we can focus on our main goal.”
Polina Stolpovskaya
Head of Marketing at IPinfo
“I highly recommend working with RFR, especially if you don’t have the experience or interest in learning the recruitment and search process and want to focus on your business. They do a great job of finding you the candidates you want in a price range that works for you.”
Mark Lewis
Founder of Netalico