Whether you’re a bootstrapped SaaS founder or a recently funded startup, one thing is certain: you need to make key hires to help as you scale. Making the right remote hires is essential for your startup’s growth and your own personal sanity along the way.

From partnering with 300+ founders and helping to make foundational hires, as well as build out remote startup teams, we’ve found these 3 hires are key to sustaining your success.

Why Founders Are Hiring These 3 Essential Roles:

1. Customer Success: Ensuring customer satisfaction and retention is paramount in the SaaS industry. A dedicated customer success team can drive user adoption, reduce churn, and foster long-term customer relationships.

2. Development/Engineering: Building and maintaining a robust product is the lifeblood of any startup. A skilled development team can accelerate product innovation, address technical challenges, and keep your offering competitive in the market.

3. Marketing: Generating awareness, acquiring leads, and converting them into customers is essential for fueling growth. A strategic marketing team can create targeted campaigns, optimize customer acquisition channels, and drive revenue growth.

Are you Behind? Benchmarking Your Startup

If you haven't hired for these critical teams yet, you're falling behind the curve. According to industry benchmarks, most successful startups begin building out these teams once they reach certain revenue milestones:

• Customer Success: Typically hired after reaching $1M ARR to ensure customer retention and satisfaction.

• Development: Expanded as the startup scales, with significant investment in development resources at $5M ARR or higher.

• Marketing: Essential for driving growth, with dedicated marketing teams established by $10M ARR to capitalize on market opportunities.

How We Can Help:

We specialize in helping founders like you build remote teams from Latin America, Europe, North America, and Asia. With our expertise, we've partnered with over 300 founders in hiring top talent across various functions, including customer success, development, and marketing.

We’re the hiring experts you need in your corner.

Book a call on our calendar today to learn more and see how we can help with your next remote hire.

-Krista and the RFR Team ✌️